Semikarakorsk

                                                                                                                  Russia

                                                                                                                   May, 11

                                                                                                                   11.05.12

Mr. Manager,

   I have recently bought a pair of jeans from your mail-order catalogue, but I am not happy with them.

   When I received the parcel, I saw the zip was broken. Besides, they were the wrong size. In addition, instead of   black, they were blue. The pair of jeans was received   too   late.  I had wanted to wear them in spring but it is the beginning of June.

   Could   you   return   my money back, please?  I hope for your help.

        Yours sincerely,

        Natasha.